If you are not fully satisfied with your purchase, you can exchange the item(s) to us free of charge. Please bear in mind that refund is not applicable and only a one-on-one exchange is feasible.
For us to accept the item(s), the following criteria must be fulfilled:
1. Exchange must be done within 7 days of receipt of the package
2. The item must be unused, and in the condition it was received in
3. The tags on the items must be intact and the receipt has to be presented as well
4. Item must be in the original Ruma’s Collection packaging it arrived in
For customers in Singapore, you may exchange the item directly at the Ruma’s Collection store.
Click here for location details.
Unfortunately, our current Free Exchange Policy does not extend to international level at the moment.
We do our best to accept all items given as an exchange to us. However, if an item is exchanged in an unsuitable condition, the exchange policy shall be subject to approval.